Policies

At Greenwood Fish Market, we are committed to providing the freshest seafood, meats, and gourmet products. Customer satisfaction is paramount, and we will address any concerns regarding your purchase promptly.

 

  1. Damaged or Incorrect Orders

If you receive a damaged, spoiled, or incorrect item, we offer a one-for-one replacement under the following conditions:

  • Notify us within 24 hours of pickup or delivery of your order.
  • Provide clear photos of the damaged or incorrect items along with your order number.
  • Once verified, we will arrange for a replacement to be delivered as soon as possible.
  1. Cancellations by Greenwood Fish Market

We reserve the right to cancel an order if a product is unavailable for any reason. In such cases, we will notify you promptly and refund any payments made.

  1. Cancellations by Customer (Non-Faulty Product)

Cancellations by customers are not permitted once an order is placed. Please review your order carefully before completing your purchase, as no modifications or cancellations can be made afterward.

  1. Refund Requests for Faulty Products

If you receive a faulty product, please:

  • Retain the product in its current condition for inspection.
  • Email us at info@greenwoodfishmarket.com within 24 hours of delivery or pickup, providing your name, contact number, order number, faulty item name, and any other relevant information.
  1. Refund Process
  • Approved refunds will be processed within 7-10 business days.
  • Refunds will be issued to the original payment method used at checkout.
  1. Amendment to Terms & Conditions

We reserve the right to amend these Terms & Conditions at any time. Any updates will be posted online, and continued use of the site constitutes acceptance of the new Terms & Conditions.

  1. Inaccuracy Disclaimer

While we strive to provide accurate product descriptions, pricing, and availability, occasional errors or omissions may occur. We reserve the right to correct such inaccuracies at any time without prior notice, including after an order has been submitted.

Greenwood Fish Market is not liable for any losses or damages arising from reliance on inaccurate information. Please contact us at info@greenwoodfishmarket.com with any questions regarding product details before purchasing.

  1. Photo Disclaimer

Product images displayed on the site are for illustrative purposes only. Actual products may vary in size, colour, and appearance due to their natural origins. Variations in seafood and other natural products are normal and not considered defects.

  1. Consumption of Raw Seafood

Consuming raw or undercooked seafood may pose a health risk, especially for vulnerable individuals such as those with weakened immune systems, pregnant women, young children, and the elderly.

By purchasing raw seafood, you acknowledge and accept the following:

  • Health Risk Awareness: You understand that consuming raw seafood may increase the risk of foodborne illness.
  • Customer Responsibility: Greenwood Fish Market is not liable for any adverse health effects caused by improper handling or consumption of raw seafood.
  • Safe Handling: Follow safe food handling practices, including proper refrigeration and timely consumption.

If you have health concerns, we advise consulting a healthcare professional before consuming raw seafood.

  1. Oysters and Natural Occurrences

Oysters are wild-harvested products, and on rare occasions, small marine worms or organisms may be present inside the shell. This is a natural occurrence and does not indicate that the oyster is unsafe for consumption. These organisms can be safely removed before consumption.

By purchasing oysters, you acknowledge that such occurrences are part of the natural product and are not considered defects. For any concerns, please contact us for assistance.

  1. Contact Information

For any issues with your order, please contact us immediately at info@greenwoodfishmarket.com.

Your satisfaction is our priority, and we are dedicated to providing you with the best service possible.